Refunds and Return policy

Last updated: May,23, 2019

The intent of this refund policy is to clarify policies about how Chapka S.A. handles refund requests from customers.


For book purchased via third-party retailers

Upon receipt of the Book(s) please check the packaging for any obvious signs of damage and report this on the delivery note.
We advise when receiving damaged packaging, not to accept it from the carrier.

If received, please make pictures of the damaged parcel before you open it. Otherwise we are not able to claim an amount from the shipper for the damaged goods. Next, check the content for damage. Please email pictures of the package and the damaged goods to

Should upon unpacking the goods any previously undetected damage be found please contact us.
All damages must be reported within 7 days together with evident pictures.

This can be notified by post or email to us. We will contact you within 48 hours after receiving your report.


Contact for any refund claim:

Chapkaz S.A.
Attn: Refund Application
BICSA Financial Center,
Avenida Balboa y Calle Aquilino De La Gardia,
Piso 51, Officina 5102,
Ciudad de Panana, Republica de Panama


Phone: +507-6313-5082